1. Acceptance of Terms
By scheduling an appointment, receiving treatment, or using any services at Shova Dental Care (“we,” “us,” “our”), you (“patient,” “you,” “your”) agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. About Our Practice
Shova Dental Care is a dental practice located in Mohammadpur, Dhaka, Bangladesh, operated by Dr. Rahat Rahman and Dr. Tamanna Yousuf Ali. We provide comprehensive dental care services including but not limited to general dentistry, cosmetic dentistry, dental implants, orthodontics, and emergency dental care.
3. Appointment Policy
Scheduling
- Appointments can be scheduled by phone, online, or in person
- We recommend booking in advance for non-emergency treatments
- Emergency appointments are accommodated when possible
Cancellation & Rescheduling
- Please provide at least 24 hours notice for cancellations or rescheduling
- Late cancellations (less than 24 hours) may incur a cancellation fee
- No-show appointments may be charged a fee and may affect future scheduling priority
Punctuality
- Please arrive 15 minutes early for your first appointment
- Late arrivals may result in shortened appointment time or rescheduling
- Excessive tardiness may result in appointment cancellation
4. Payment Terms
Payment Methods
- We accept cash, bank transfers, mobile banking (bKash, Nagad, Rocket)
- Payment is due at the time of service unless prior arrangements are made
Treatment Estimates
- Treatment cost estimates are provided before beginning major procedures
- Final costs may vary based on actual treatment complexity
- Additional procedures discovered during treatment will be discussed before proceeding
Insurance & Third-Party Payments
- Patients are responsible for understanding their insurance coverage
- We will assist with insurance documentation when possible
- Payment is ultimately the patient’s responsibility regardless of insurance status
5. Treatment Consent
Informed Consent
- All treatments require informed consent explaining risks, benefits, and alternatives
- Patients have the right to ask questions and request additional information
- Written consent will be obtained for surgical and major restorative procedures
Treatment Plans
- Treatment plans are recommendations based on clinical findings
- Patients may choose to decline recommended treatments
- We are not responsible for complications arising from declined treatments
6. Medical Information & Privacy
Patient Records
- We maintain complete and accurate patient records as required by law
- Medical information is kept confidential in accordance with applicable privacy laws
- Records may be shared with other healthcare providers when authorized by the patient
Photography & Documentation
- Clinical photographs may be taken for treatment documentation
- Use of images for educational or promotional purposes requires separate written consent
7. Patient Responsibilities
Medical History
- Provide complete and accurate medical and dental history
- Inform us of any changes to medications, health conditions, or allergies
- Disclose any previous dental treatments or complications
Oral Hygiene
- Follow post-treatment care instructions
- Maintain regular oral hygiene as recommended
- Attend recommended follow-up appointments
Communication
- Inform us immediately of any post-treatment complications or concerns
- Provide current contact information and update as needed
8. Practice Responsibilities
Standard of Care
- We provide dental care that meets accepted professional standards
- Our doctors are licensed and maintain current professional credentials
- We use sterilized instruments and follow infection control protocols
Continuing Care
- We will make reasonable efforts to accommodate emergency situations
- Referrals to specialists will be provided when treatments exceed our scope
- We maintain professional relationships with other healthcare providers for comprehensive care
9. Treatment Outcomes & Limitations
No Guarantee
- While we strive for optimal outcomes, we cannot guarantee specific results
- Dental treatments may require additional procedures or maintenance
- Individual healing and response to treatment varies
Complications
- All dental procedures carry inherent risks that will be explained
- Post-treatment complications should be reported immediately
- Additional treatment for complications may incur additional costs
10. Refund & Dispute Resolution
Refund Policy
- Refunds are considered on a case-by-case basis
- Completed treatments are generally non-refundable
- Disputes regarding treatment outcomes will be addressed through professional consultation
Complaints Process
- Concerns should first be discussed directly with the treating doctor
- Formal complaints can be submitted in writing to practice management
- We are committed to resolving disputes fairly and professionally
11. Practice Policies
Behavior Standards
- We maintain a professional, respectful environment for all patients and staff
- Inappropriate behavior, harassment, or abuse will not be tolerated
- We reserve the right to dismiss patients who violate practice policies
Facility Rules
- Follow posted safety and health guidelines
- Children must be supervised by parents/guardians at all times
- Mobile phones should be silenced during treatment
12. Emergency Situations
After-Hours Emergencies
- Emergency contact information is provided to patients
- True dental emergencies will be addressed promptly
- Non-emergency situations may be scheduled for next available appointment
Medical Emergencies
- Medical emergencies will be handled according to established protocols
- Emergency medical services will be contacted when necessary
- Staff are trained in basic emergency response procedures
13. Technology & Communication
Digital Records
- We use electronic health records for efficient and secure record keeping
- Digital communication may be used for appointment reminders and follow-up
- Patients may opt out of digital communications
Website & Online Services
- Online appointment scheduling and patient portals are provided for convenience
- Technical issues with online services do not excuse missed appointments
- Privacy and security measures protect online patient information
14. Legal Compliance
Professional Licensing
- Our practice operates in compliance with Bangladesh medical and dental regulations
- Doctors maintain current licenses and required continuing education
- We follow all applicable health and safety regulations
Record Retention
- Patient records are retained as required by professional and legal standards
- Record access and transfer follow established legal procedures
15. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Updated terms will be posted in our office and on our website. Continued use of our services after changes constitutes acceptance of new terms.
16. Contact Information
Shova Dental Care
Address:15, 22 Tajmahal Rd, Dhaka 1207
Mohammadpur, Dhaka, Bangladesh
Phone: 01303680477
Email: info@shovadental.com
Website: shovadental.com
For questions regarding these Terms of Service, please contact our office during regular business hours.
These terms are effective as of the date listed above and supersede all previous versions. Patients are encouraged to review these terms and ask questions about any provisions they do not understand.
